Monday, January 16, 2012

Quotations Of The Day: Daniel Pink Edition

From this Wall Stree Journal interview:
WSJ: What's at stake for companies that stick to the carrot-and-stick approach?
Mr. Pink: First, it's bad business strategy. These supposedly hard-headed businesses who claim to value facts and evidence are actually in many ways abiding by folklore about what really motivates people. What's at stake is whether business decides to run by folklore or science. I'll take science. The continued overuse of carrots and sticks puts businesses on a path that is extraordinarily dangerous.
Later in the article,
WSJ: Why would employees be less concerned with external rewards, like cash bonuses, now and more concerned about inner motivation, or as you say throughout the book, "the third drive"?
Mr. Pink: Part of it is the nature of work that is this migration from left-brain, rule-based, routine, algorithmic work to right-brain, nonroutine, creative, conceptual work. They're as different as information-age work, industrial-age work, and agriculture-based work. You need a different system to get the best out of people doing different work.
I also think especially now, as we turn the page on this decade, there's a sense that something has gone wrong. That we're not doing things the right way. You see evidence of that in different kinds of business corporations such as the low-profit limited liability corporations -- these are not pure profit maximizers. Even the Harvard Business Review is writing about how profit maximization isn't the answer.
So, reliance on carrots and sticks might be dangerous and profit maximization isn't the answer, but South Dakota will probably go forward with a plan that applies those dangerous and ineffective concepts to education.

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